By creating the account on superwin.co and its sub-domains, participating in betting games and contests available on the platform, users agree to the Terms and Conditions of said sites. They include:

• User registration;
• Account management;
• Terms of suspension and closure of user profiles;
• Finances management;
• Betting procedures;
• Site usage;
• Prohibitions;
• Legal aspects;
• User conduct;
• Intellectual property and so on.

It is strongly advised to read these conditions carefully and in case of unacceptance, it’s recommended to not use the site. T&C also applies to betting via mobile devices. When users play games or place bets, they’re bound by the applicable rules.

Account management

Management of the account encompasses registration process, requirements for the users, account details and the reasons and terms when SuperWin can close or suspend the profile of the user. It’s an essential part of SuperWin Terms and Conditions.

User registration

To take part in the activities, it’s necessary to register by creating a profile. Only the user is responsible for maintaining and updating registration details. It’s also the user’s obligation to choose a username, create a password and keep this information confidential.

All provided data must be correct and accurate. If SuperWin suspects misuse of account or inaccurate information, they have the right to terminate or suspend a profile. 

Participants

The SuperWin site is only available to individuals aged 18 or above, who are in jurisdictions where gaming is permitted. Employees of SuperWin, Play Ventures NV, and associated companies as well as their families and affiliated are not eligible to participate, 

Users must provide true and accurate information and may be asked to present a proof of age. If false information is provided the account may be suspended and all deposits considered invalid. 

Participants also must have a valid email address and give the following information about themselves:

• Full name;
• Contact information;
• Gender;
• Date of birth;
• Financial data.

All of the above may be shared with credit reference agencies for verification purposes. Each participant is allowed only one account. Changes can be made on the “Profile” section of the website, or users can request assistance by contacting the Support team.

Account details security

Users are responsible for choosing and keeping their username and password confidential as well as for making all of their bets and overall activities. Support team should be contacted immediately in the following cases:

• If a user suspects that someone knows their login information;
• If there’s a unauthorized access with activated Touch ID, Face ID, fingerprint login and so on;
• If a user lost their account details.

To ensure the security of the account data it’s recommended to avoid sending sensitive information via unencrypted mail.

Account suspense and closure

If a user wants to close their account, it’s necessary to contact customer support. Note that negative balances must be paid in full before account closure.

Overall, SuperWin can close or suspend any account for any of the following  reasons:

• Fraud;
• Unfair play;
• Using multiple accounts;
• Providing false information;
• Legal requests of governmental authorities;
• Bankruptcy;
• Breach of responsible gaming policy;
• Dormancy of the account.

All costs of closing the account for the reasons mentioned above are the responsibility of the user.

Management of finances

Finance management of Terms and Conditions of SuperWin considers the following aspects:

• Deposits and withdrawals;
• Payment fees;
• Charge-back and offsetting;
• Legal restrictions and tax reporting.

Deposits 

The only way bets can be placed on SuperWin is with sufficient funds available in the account. Insufficient funds may result in voided bets. Depositing funds without an intention to place bets and unauthorized use of the website may result in profile suspension or closure and may be reported to the authorities. Users are liable for any resulting claims and must indemnify SuperWin.

Considering payment methods, only those shall be used where a user is named account holder. Those from other holders are considered invalid. SuperWin support team must be notified immediately if funds were credited to the account in error.

Interest accrued on funds in the user’s SuperWin account are retained by the platform.

Some card issuers may charge a cash advance fee for betting transactions. It’s recommended to check with the issuer for details. User is responsible for additional fees and bank charges.

Withdrawals

Withdrawals are sent to the payment account used for deposits. They can only be made to the registered account holder.

If there are enough funds in the account of the user, click the “Withdraw” button on the website to make a withdrawal. There is no daily maximum withdrawal limit.

If a deposit is not fully played through before requesting a withdrawal, SuperWin may charge the account to cover related costs. The amount can be adjusted accordingly.

If the deposit method is paysafecard and a withdrawal is requested before full playthrough or there are indications of guaranteed profits or low-risk betting, SuperWin may request a purchase receipt for the voucher before processing any withdrawals.

Charge-backs and offsetting

SuperWin has the right to charge its users for any charge-backs, reversals or incurred charges related to any account. They also can offset any positive balance on the account against the amounts owed by the platform or affiliated companies.

Legal Restrictions

Users are responsible for reposting their winnings and losses to relevant tax authorities in their jurisdiction. However, internet gambling may be illegal in some areas. If so, it’s strongly advised to not use payment cards issued in those areas for transactions. Still, bets and wagers from restricted areas are acceptable, regardless of the outcome.

Betting procedures

Placement of bets

Customers are responsible for ensuring accurate betting details. Once placed, wagers cannot be canceled by the user. They can only be modified using the “Edit Bet” feature, if available.

On the other hand, SuperWin can cancel bets at any time. The funds allocated shall be used only for betting and may not be used for any other objectives. SuperWin can void or reverse transactions involving allocated funds, whether at the time or retrospectively.

Bets validity

Insufficient funds in the user’s account may result in making bets invalid.

Telephone bets are confirmed only after an operator verifies and confirms the details.

A wager becomes valid upon acceptance by SuperWin’s servers and issuance of a unique transaction code. Those without this code are not settled.

In case of doubts about the validity of bets, it is advised to contact the support service.

For credit or debit card bets, full payment must be received before the event starts or all wagers will be void. 

In case of disputes, the SuperWin transaction log database will have the final authority.

Offers and Promotions Terms

If an offer or promotion is breached or there is evidence of bets resulting in guaranteed profits, SuperWin may reclaim associated benefits and void related bets. The platform can charge an administration fee for identifying and taking action against such activity, up to the value of the benefits. The bookmaker can also reclaim erroneously awarded bonuses, free bets, credits or enhanced payments.

Each customer offer is limited to one per person. If multiple claims or group activity is suspected, SuperWin may withdraw offers, void bets and remove winnings.

The platform retains the right to alter or cancel any client promotions at any given time, or to make minor changes to the terms and conditions of an offer for clarity or regulatory reasons.

Settlement and Payouts

SuperWin can suspend markets, cancel bets and wagers, cease betting on markets without notice. Multiple bets with non-runners or void selections are settled based on the remaining selections. 

Winnings are added to the account balance. Erroneously credited funds are not available for use and may be voided or withdrawn from said account. 

Evidence of repetitive bets by the same individual or group may result in voided bets or withheld returns pending investigation. The bookmaker can also void bets if there is evidence of event integrity issues, manipulation or match rigging. SuperWin can consider outstanding debts before making customers pay.

Bets (including In-Play) placed after the event has commenced will stand if the final outcome is unknown and no material advantage has been gained. Bets with known outcomes can be voided. If the outcome of the market cannot be validated, bets are voided unless settlement is determined.

Transaction log settles disputes regarding bet placement times.

Ambiguous instructions may result in stakes being split or the voiding of the entire bet. SuperWin’s decision is final.

Usage of the website

The SuperWin website and its contents, including materials, text, information, logos, designs, images, songs and other products and services are protected by the copyright owned by the company itself and its vendors. These materials and software are exclusive properties of the platform. Modifying, copying, distributing or using them without permission is prohibited. However, users may share content, images and so on on social media platforms, provided that appropriate link-back to the original source is included. 

Subjecting to the compliance with Terms and Conditions grants the platform’s users the right to access and use the services of it for personal and non-commercial purposes only. It’s prohibited to use the site in any way that is unlawful or detrimental. T&C do not grant users any rights under any patents, trademarks, designs or copyright owned by SuperWin.

When depositing funds into the gambling account, it is important to use a source where the user is named the holder of an account. If SuperWin identifies a discrepancy between the information, all resulting winnings may be voided.

Prohibitions

By using the superwin.co, users agree not to be involved in any illegal or banned activity. It is their own liability to make sure that the use of the site is legal in their jurisdiction.

Prohibited actions include:

• Promoting illegal activities;
• Attempting to bypass security features;
• Using unauthorized software or cheating;
• Interfering with the site’s functionality;
• Impersonating others;
• Utilizing deceptive content to increase traffic to the profile;
• Harassing, abusing or harming others;
• Impersonating other people;
• Soliciting personal information from minors;
• Using the site for commercial purposes;
• Transferring the account to other people and so on.

SuperWin prioritizes the fairness and integrity of their online betting games and tournaments. To maintain a safe and fair environment, all user activities (deposits, identity verification, participation and usage of services) are closely monitored. The policy of the platform aims to prevent fraud and collusion and any violations are going to be met with immediate and strict action against the suspected user. Secure and enjoyable user experience are the top priorities.

Legality

The usage of superwin.co and its software is subject to relevant legislation based on their location. If it is discovered through detailed audits that a user is accessing the site from a restricted or prohibited jurisdiction and intentionally hiding this information, actions such as blocking, resetting or deleting the account may be taken. SuperWin is not liable if a user’s local laws restrict participation in online gambling activities. The site is hosted in Curacao and intended for global customers, except in excluded regions. Users should check their local legislation beforehand.

Licensing

SuperWin is licensed to offer gambling services to their users by Play Ventures NV who are sub-licensee’s operating under Master Gaming license issued by the Ministry of Justice, Official Decree of the Central Government of Curaçao No 365/JAZ dated 18/08/1998. It allows the operation of Games of Chance on the International market through service lines.  Users are required to adhere to the relevant laws of Curacao as outlined in the T&C. 

User conduct

By using the SuperWin website and/or application, customers agree to comply with its Terms and Conditions, as well as rules and other regulations. Failure to abide by them may result in:

• Restriction;
• Suspension;
• Deactivation of the account;
• Termination of access to the services.

Thus, according to the User Conduct of SuperWin, there are the following rules that must be observed:

• Providing accurate information during registration;
• Maintaining the confidentiality of account and password;
• Logging out after each session;
• No cheating, usage of unauthorized software or other actions that may be considered as violations of T&C.

SuperWin reserves the right to change and delete usernames that are deemed inappropriate. 

Contests

By entering a contest (or tournament), users agree to comply with the Terms and Conditions of the platform. SuperWin has the right to disqualify any participant, refuse to award prizes and require their return if unfair conduct is detected. This includes:

• Falsifying personal information;
• Engaging in financial fraud;
• Colluding with others;
• Violating the rules of the contest;
• Cheating by using unauthorized methods to accumulate points;
• Tampering with contest administration or computer programs;
• Obtaining other’s information without consent;
• Spamming;
• Abusing the website.

Contacting winners and their verification

Winners of SuperWin contests are contacted via:

• Email;
• Calls;
• SMS.

Withdrawal of prizes or accumulated winnings is only permitted after verification within the specified time period set by the platform (it may vary). The user must provide true copies of the original documents to become verified.

If an entrant has been announced as a winner but has not been contacted, they must make their own contact with SuperWin within the time stated on the site.

Prize decision, participant liability and other terms

SuperWin’s decision regarding prizes is final and binding. Participants playing paid formats of the contests from prohibited jurisdictions are disqualified and their winnings are forfeited. The platform reserves the right to suspend or terminate their account as well.

It’s also important to note that people under 18 years of age are not allowed to participate in the contests held by SuperWin.

The Bookmaker makes no warranty as to the quality or suitability of the prizes and accepts no responsibility for them. The prizes in question can also be modified and changed at any time before the contest closure.

Publicity

By accepting the prize, the winner grants SuperWin and its affiliates permission to use their name, voice, comments for the purposes of advertising and promotions without requiring further permissions or compensation.

Additional payments

Winners are responsible for any withholding tax implications related to their prizes. The platform is not obliged to check the taxation laws in the jurisdiction of the user. Winners shall also pay other applicable levies (income tax or gift tax).

Intellectual property

All materials on the website including text, audio, graphics, trademarks, logos and so on are owned by SuperWin. Customers are not allowed to copy, distribute, modify or use these materials for any purpose other than personal, non-commercial use without prior written consent. Any unauthorized use or infringement of copyrights or other proprietary rights is strictly prohibited and will be vigorously pursued.

Disclaimer of liability and indemnification

User’s access to SuperWin and its services is voluntary. The platform is not responsible for any loss and other damages incurred during the use of it or as a result of accepting any prizes.

By participating, users release SuperWin, its administration, staff and partners from any and all liability, costs, losses and/or expenses related to their use of the services, including injuries and property losses. The bookmaker accepts no responsibility for errors or omissions related to prizes whether on its own behalf or on behalf of third parties.

Users are solely liable for any consequences resulting from illegal actions or non-compliance with the T&C and other rules of SuperWin. They also shall defend, indemnify and hold the platform harmless from any third-party claims arising from their engagement with SuperWin or participation in any contest.

Limitation of liability

SuperWin, including its administration, employees and agents shall not be liable to the users for any damages arising from:

• Mistakes in the content;
• Personal injuries;
• Damages of the property;
• Unauthorized access to personal or financial data stored on the platform’s services;
• Interruption of transmission;
• Malicious software of third-parties;
• Disclosure of information under the T&C or Privacy policy.

Note that the above limitation of liability is subject to applicable laws in the specific jurisdiction.

Third-party links and content disclaimer

SuperWin may include links to third-party websites and the users’ engagement with them is subject to their respective T&C. The bookmaker does not control or take responsibility for the content on such sites. The accuracy or quality of it is not guaranteed. That’s why users should not rely on it when using superwin.co or participating in contents hosted on the platform.

Any correspondence, transactions or activities with third parties, including payment and verification service providers, are solely between the user and the third party. 

Disruptions due to technical difficulties

Users may experience disruptions (errors, misconnections, communication interferences and so on) while using the services of SuperWin due to internet connection, software or hardware issues. The platform is not liable for network outages, connectivity problems caused by failures beyond their control. Clients assume full responsibility for any potential losses resulting from service interruptions. This includes interruptions in games and contests caused by:

• Incoming calls;
• Messages;
• Video calls;
• Notifications;
• Pop-up screens or other interruptions on the device.

Resolution of disputes

Any disputes related to SuperWin, its services and contests, the validity of the T&C and the rights and obligations of users shall be resolved by the courts or tribunals of competent jurisdiction in Curacao.

If a legal argument arises, the party initiating it must give a written notice to the other party. Within 15 days, the parties shall attempt to resolve the matter by negotiations. If no solution is reached, the dispute is resolved by arbitration. The decision of this type of tribunal is final, with each party bearing its own costs (unless decided otherwise). The arbitrator may issue interim orders and enforceable judgements, including specific actions.

Consequences of breach of the Terms and Conditions

If a user breaches the T&C of SuperWin, the following actions may be taken at their discretion:

• Suspension or termination of the account;
• Forfeiture of the remaining balance;
• Legal actions;
• Restriction of access to games, contests;
• Prohibitions of future participation on the platform.

These actions may be taken without prior notice.